At Protect London, we are committed to delivering premium streetwear with a seamless and reliable shopping experience. Our Shipping & Policy section is designed to provide complete transparency, ensuring customers understand how orders are processed, shipped, and delivered. Every step is carefully managed so you can shop with confidence and peace of mind.

Order Processing Time

All Protect London orders are processed after successful payment confirmation. Our standard processing time is 2–5 business days, excluding weekends and public holidays. During this period, our team carefully prepares your order, performs quality checks, and securely packages each item to ensure it arrives in perfect condition.

Please note that processing times may be extended during high-demand periods such as new collection launches, seasonal sales, or promotional events. We always strive to minimize delays and keep customers informed if additional time is required.

Shipping Destinations

Protect London proudly ships worldwide, allowing customers from different regions to access our streetwear collections. Shipping availability may vary depending on local regulations, customs policies, and courier service coverage. If a destination is temporarily unavailable, customers will be notified before completing their purchase.

Estimated Delivery Time

Delivery times depend on the shipping destination and selected shipping method. On average:

  • Domestic orders: 7–12 business days
  • International orders: 10–20 business days

These delivery estimates are approximate and may vary due to customs clearance, weather conditions, or courier delays. Protect London is not responsible for delays caused by factors outside our control, but we remain available to assist customers with tracking and support.

Shipping Costs

Shipping fees are calculated at checkout based on order size, weight, and delivery destination. Any applicable shipping charges will be clearly displayed before payment confirmation. From time to time, Protect London may offer free shipping promotions, which will be announced on our website or social media platforms.

Customers are responsible for any customs duties, import taxes, or local fees imposed by their country. These charges are not included in the product or shipping price and must be paid directly to the relevant authorities.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Tracking information allows you to monitor your shipment’s progress until it reaches your doorstep. Please allow 24–48 hours for tracking updates to become active after shipment.

If tracking information does not update or appears delayed, this may be due to courier system updates or customs processing. Our support team is always available to assist with tracking-related concerns.

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout. Protect London cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a delivery attempt fails due to an incorrect address, refusal, or unavailability, the package may be returned or destroyed by the courier. In such cases, reshipping fees may apply, and refunds are not guaranteed.

Lost or Delayed Packages

Protect London works only with trusted shipping partners to ensure reliable delivery. However, in rare cases of lost or excessively delayed shipments, customers are encouraged to contact our support team with their order number and tracking information.

While we will assist in filing inquiries with the courier, Protect London is not responsible for losses caused by courier errors, customs seizures, or unforeseen circumstances. Each case will be reviewed individually to provide a fair resolution where possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Customers must provide clear photos of the damaged item and packaging. Claims submitted after this timeframe may not be eligible for review. We take product quality seriously and aim to resolve damage issues promptly.

Policy Updates & Changes

Protect London reserves the right to update or modify this Shipping & Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. Customers are encouraged to review this policy regularly to stay informed.

Customer Support

Your satisfaction matters to us. If you have any questions regarding shipping, delivery, or policy details, our customer support team is available to assist you. We aim to respond to all inquiries within 24–48 business hours.