At Protect London, customer satisfaction is our top priority. We take pride in delivering premium streetwear that meets high standards of quality, comfort, and style. Our Refund & Returns Policy is designed to be fair, transparent, and easy to understand, ensuring a smooth experience if you need to return or request a refund for your purchase.

Eligibility for Returns

Protect London accepts returns only under specific conditions. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact. Items showing signs of wear, damage, or alteration will not be accepted.

Return requests must be submitted within 7 days of delivery. Requests made after this period may not be eligible for approval. For hygiene and safety reasons, certain items may be non-returnable, including limited-edition releases or items marked as final sale.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items purchased during clearance or sale events
  • Limited-edition or promotional items
  • Items damaged due to customer misuse or improper care
  • Items without original tags or packaging

Please review product descriptions carefully before placing your order to ensure accuracy in sizing, color, and design.

Return Process

To initiate a return, customers must contact Protect London customer support with their order number and a clear explanation of the return reason. Once approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect. Protect London recommends using a trackable shipping service, as we are not responsible for lost return shipments.

Returned items must be shipped within the timeframe provided after approval. Failure to do so may result in the return request being canceled.

Refund Policy

Once your returned item is received and inspected, Protect London will notify you regarding the status of your refund. If approved, refunds will be processed to the original payment method used during checkout.

Refund processing times typically range from 5–10 business days, depending on your bank or payment provider. Shipping fees are non-refundable, except in cases where Protect London is at fault.

Exchanges

At this time, Protect London does not offer direct exchanges. If you require a different size or item, you must return the original purchase (if eligible) and place a new order. This ensures faster processing and accurate inventory management.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Customers must provide clear photos of the item and packaging for verification.

Once confirmed, Protect London will offer an appropriate solution, which may include a replacement, store credit, or refund, depending on product availability.

Lost or Missing Refunds

If you have not received your refund after the stated processing period, we recommend checking with your bank or payment provider first. If the issue persists, please contact our customer support team for assistance. We are committed to resolving refund concerns as quickly as possible.

Order Cancellations

Orders can only be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped. Once an order has entered processing or shipping stages, cancellations are no longer possible.

Policy Abuse

Protect London reserves the right to refuse returns or refunds in cases of suspected fraud, repeated abuse of the policy, or violations of our terms and conditions. All decisions made under this policy are final.

Policy Updates

Protect London reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy regularly.

Customer Support

If you have any questions or concerns regarding returns or refunds, our customer support team is here to help. We aim to respond to all inquiries within 24–48 business hours and provide fair resolutions in line with our policy.